Cleaning Services by JGS – Terms and Conditions

JGS & PGS Group Terms and Conditions – Cleaning Services by JGS Customer Service Agreement

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and JGS & PGS Group and its subsidiaries (hereinafter subsidiaries referred to as JGS & PGS Group) of Greenwood 6024 Perth WA, Australia for the provision of services by the service provider (hereinafter referred to as the ‘Cleaner’)

Please take some time to review this Agreement. Use of our services requires your acceptance of these terms and conditions.

Cleaning services

Subject to the terms of this Agreement, JGS & PGS Group and its subsidiaries agrees to provide either commercial, domestic and/or construction cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).

The Service will be for such cleaning duties as agreed with the Customer at the time of booking.

 JGS & PGS Group and its subsidiaries will provide one or more cleaners (the “Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between JGS & PGS Group and its subsidiaries and the Customer (the “Service Time”).

JGS & PGS Group and its subsidiaries endeavors to provide the Service faithfully, diligently and in a timely and professional manner.

JGS & PGS Group and its subsidiaries is an agent that facilitates the formation and administration of domestic, commercial and/or management service arrangements between the Customers and the service providers. In particular, you acknowledge that JGS & PGS Group and its subsidiaries has no responsibility or liability for any domestic, commercial and/or construction services provided to the customer by the service providers.

Additions and amendments

Any changes made to the Service provided or to be provided must be agreed by JGS & PGS Group subsidiaries prior to the Service Time in writing.

If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact JGS & PGS Group subsidiaries by email, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner.

If JGS & PGS Group and its subsidiaries attend a job site with the provision that a client has confirmed a job and the services are no longer needed or warranted JGS & PGS Group and its subsidiaries will charge a cancellation fee of $125.00.

Customer representations and warranties

The Customer represents and warrants that:

They will provide a safe working environment at the Premises for the Cleaner to perform the Service;

The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;

The client will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;

All cleaning equipment and materials if provided by the Customer is at their sole discretion. These products and equipment must not be tampered with and considered in full working order and accompanied with the appropriate MSDS forms and applicable licenses if warranted.

The customer will advise JGS & PGS Group prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;

The customer is authorised to use the Premises and obtain the provision of Service;

If the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge/freezer, heavy desks/work spaces, bookshelf, or other reasonably deemed heavy item), the customer will be required to move those items prior to the commencement of the Service. Any item moved by the customer either before during or after a service will be done at the customer’s sole risk. JGS & PGS Group encourages the customer to follow the applicable health and safety measures to do so in a safe manner.

The customer will secure or remove any fragile, delicate, breakable or valuable items, including but not limited to cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Health and safety risks

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees to the following:

The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises.
The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.

The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.

Job quotations

Any quote, proposal or estimate is only an estimate based on the property being left in a state of reasonable cleanliness and may change once the cleaners sight the property. It may also change if the property is deemed to be larger than an average property based on and not limited to the number of bedrooms, lounge rooms, bathrooms, or additional rooms.

Any price quoted by JGS & PGS Group is an estimate only based on our experience to date, without inspection and based on information provided by the customer over the phone or email. Subject to this clause, quotes are valid for a period of 14 days from the date of the quote. After inspection of the premises we reserve the right to amend the quote.

If at the commencement or during the course of providing a service or services, it is apparent that the actual cost of the Service will exceed the minimum timeframe provided by JGS & PGS Group, JGS & PGS Group will provide the Customer with an option to pay an increased amount to complete the Service, or pay the quoted amount without the Service being fully completed or alternatively cancel the service and will be refunded minus the cancellation fee of $125.

External window cleaning only includes the external windows accessible to the cleaners without having to use a ladder and deemed safe through OH&S (Occupational Health & Safety) guidelines.

The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner, rounded up to the nearest 15 minute interval.

Different service providers other than the ones used for cleaning usually provide carpet cleaning, pest control and other additional services. You give permission for the property to be left unlocked or a key left for entry of these service providers.

Exclusions from standard checklist (these can be provided to a client but will incur additional charges) includes, but is not limited to:

Blinds, fly screens and security screens are to be dusted only.

External areas (balconies, gardens, garages), marks on walls, soft or hard scrubbing of walls, stained grout, mould removal, ceiling, light fittings, kitchen appliances, high pressure cleaning, furnished properties, rubbish removal, strip and seal, garden cleans and rubbish removal.

Note we do not guarantee removal of mould, marks on walls or stains on carpets.

Bookings
The Customer may make a booking either by email or phone.

At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;

JGS & PGS Group provides all estimates and prices at the time of booking in good faith and are subject to change on site inspection.

The Customer agrees to provide JGS & PGS Group with their valid credit card details at the time of booking, and authorises JGS & PGS Group to debit any card with an amount equal to the service and/or cancellation fees that may apply under this Agreement.

The Customer agrees that if they are not able to attend the site and leave someone else to sign paperwork that they are an authorised representative and that final balance can be charged to the Customer’s card that made the booking

Should the Customer use another individuals card at time of booking they acknowledge by doing so that they are an authorised representative and have permission to use the card.

JGS & PGS Group reserves the right to refuse a booking without reason.

The customer agrees that unless JGS & PGS Group has deemed a job complete our re-clean guarantee is thereby null and void. In the instance a customer books only the minimum time period i.e. 3hours for an end of lease clean and more time/services are required, we will not guarantee our work as we have not completed and signed off on its completion.

Payment terms

The Customer agrees to pay the price quoted and any other charges applicable to JGS & PGS Group in full prior to the clean or at the time of service, unless otherwise agreed in writing with JGS & PGS Group.

If a payment has not been made by the Service Time, JGS & PGS Group will use reasonable endeavours to contact the Customer for payment. In the event that JGS & PGS Group cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 16.

Payments may be made via credit card, bank transfer, or in cash. Note that bank transfers are only applicable if processed 3 working days prior to booking and credit cards can incur a booking fee.

Cancellations of bookings must be done 3 working days in advance of date of clean to avoid cancellation charges.

GST

At this time JGS & PGS Group & Cleaning by JGS are GST exempt

Late payment fee

Where JGS & PGS Group has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.

The Customer agrees that if JGS & PGS Group has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $50 applies for the first month.

In addition to the amounts set out above, the Customer agrees to indemnify JGS & PGS Group for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by JGS & PGS Group in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.

JGS & PGS Group reserves the right to report any non-payment to our collection agency and in doing this may affect your credit rating and or ability to seek rental properties in the future.

Non-appearance

If due to unforeseen circumstances JGS & PGS Group cleaners can not attend the premises the following will occur:

A reschedule of the Service to another time mutually agreed between the Customer and JGS & PGS Group. If a reschedule time is not accepted by the Customer they will have their payment refunded minus our cancellation fee of $125.

In the event that the Customer does not provide notice before the cleaners have started travelling to the property and turns Cleaners away, the Customer agrees to pay the cancellation fee of $125.

Complaints

If the Customer is dissatisfied for any reason with the Service or services provided by JGS & PGS Group and its subsidiaries the customer must make all reasonable efforts to inform JGS & PGS Group and its subsidiaries via email within 24 – 36 hours of completion of the Service. JGS & PGS Group strives to achieve 100% customer satisfaction and will endeavour where reasonably possible to resolve the problem quickly and efficiently.

JGS & PGS Group and its subsidiaries reserves the right to re-attend any job site in which is deemed to be not up to standard within 7 days after a complaint excluding weekends or public holidays. The customer holds the sole responsibility of making contact with JGS & PGS Group and gaining entry to re-attend a property, JGS & PGS Group may, at its discretion, offer the Customer either of the following:

Re-supply of the Service once without charge;
Our bond guarantee only guarantees that we will go back out to the property to re-clean areas we have quoted on doing. It does not include refunds. If a re-clean is required you must notify JGS & PGS Group within 2 days from cleaning date, otherwise re-clean will be null and void.

Exclusions and limitations

The only conditions and warranties which are binding on JGS & PGS Group and its subsidiaries in respect of the state, quality or condition of  services supplied by JGS & PGS Group to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).

To the extent permitted by statute, the liability, if any, of JGS & PGS Group is limited to and completely discharged by the resupply of the Service. JGS & PGS Group is not responsible for:

Not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or
Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;
Not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons;
Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of JGS & PGS Group; such as and not limited to extreme weather, vehicle accidents, emergencies or illness;
Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;
Existing dirt, wear, damage or stains that cannot be completely cleaned or removed with reasonable endeavours by JGS & PGS Group
Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;
Any loss incurred as a result of any breakage or damage to goods, items of value (including but not limited to antiques, items of sentimental value) or the Premises; or
The cost of any key replacement or locksmith fees, unless the service provider lost keys.
Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on JGS & PGS Group are excluded.
The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required and or not limited to permanent stains or wear and tear), and that JGS & PGS Group gives no guarantee as to the actual results of the Service.
Except to the extent provided in this clause, JGS & PGS Group has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by JGS & PGS Group (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by JGS & PGS Group).

Indemnity

The Customer indemnifies JGS & PGS Group and its subsidiaries against:
All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by JGS & PGS Group in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

Accidents, breakage, damage & theft
The Customer must inform JGS & PGS Group of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to JGS & PGS Group within 24 hours of completion of the Service.
To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of JGS & PGS Group under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value in which are not limited to only the above named items.

Cancellation fees
The Customer must provide JGS & PGS Group with at least 3 working business days notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
In the event that such notice has been given, JGS & PGS Group will endeavour to reschedule the Service if required.
In the event that the Customer does not provide 3 working business days notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee of $125 for administrative costs and loss

Booking Times, rescheduling and key collection

If a Service provider attends the Premises and refuses to provide the requested Service, JGS & PGS Group will provide the Customer with:
A reschedule of the Service at another time mutually agreed between the Customer and JGS & PGS Group within 72 hours of the original clean date and time.
If a reschedule time is not accepted by the Customer they will have their payment refunded minus our cancellation fee of $125
JGS & PGS Group notes that the booking time quoted for service is an approximate time only and reserves the right to change the said booking time or day within 72 hours of the original service time.
Please note it is the customers responsibility to notify us at the time of booking if the premises is to be inspected that day or the keys returned to the agent that day at the time of booking so that we can endeavour to complete the clean within the set time frame.

Fee for non-access to premises
In the event that the Customer does not provide unencumbered access the Premises for JGS & PGS Group or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee of $125 for administrative and travel costs.
If key collection and drop off is required JGS & PGS Group reserve the right to charge an appropriate fee based on time and travel.

Free re-clean guarantee:
JGS & PGS Group and its subsidiaries offer of a free re-clean guarantee is only valid for 60 hours from the performed service time unless agreed by JGS & PGS Group prior to the service in writing. This time frame is strictly adhered to. If JGS & PGS Group are contacted after that time the guarantee no longer applies.
Customer must provide by email to JGS & PGS Group subsidiaries a list/exit report from the agent within the 60 hours for free re-clean guarantee to apply.
A list from the tenant and then from the agent will not be accepted. Only the list from the agent is accepted.
From the time JGS & PGS Group obtains the agents list JGS & PGS Group will endeavour to book the re-clean to be done within 60 hours (not including weekends).
The customer notes that the re-clean guarantee is for cleaning only not carpet cleaning or pest control.

Termination
This Agreement may be terminated by the Customer by providing at least 3 working business days notice prior to the Service Time.
JGS & PGS Group may terminate this Agreement by providing the Customer with at least 24 hours’ notice prior to the Service Time.
JGS & PGS Group may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of JGS & PGS Group that breach is incapable of remedy.

Privacy policy
The Customer acknowledges that any information provided by the Customer may be used by JGS & PGS Group for the purpose of providing the Service. JGS & PGS Group agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).

The Customer agrees to JGS & PGS Group communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service.

JGS & PGS Group will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

Changes to this agreement
JGS & PGS Group reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 12 hours after it has been published on the website.

The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

Law & jurisdiction

The Customer and JGS & PGS Group acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of the state of WA and both agree to submit to the exclusive jurisdiction of the courts in WA in the event of any dispute.

Severability

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

Copyright

The content of this Agreement and this website is protected by digital / millennium / international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of JGS & PGS Group.